Our Guarantee／我們的保證承諾
At SimpleLife Jewelry, we stand behind every order. Here's what we cover:
簡單生活珠寶對每一筆訂單負責到底。以下是我們的保證範圍：
30-Day Return Guarantee／30天退貨保障
Changed your mind? No problem. Return any unused, unopened item within 30 days of delivery for a full refund.
改變主意？沒問題。自收貨起 30 天內，未使用、未拆封的商品均可申請全額退款。
- Buyer covers return shipping. ／ 退貨運費由買家承擔。
- Refund processed within 3–5 business days of receiving the item; issued to original payment method within 10 business days. ／ 收到退貨後 3–5 個工作天內處理退款，並於 10 個工作天內退回原付款方式。
Quality Issues／瑕疵品處理
Received a defective, damaged, or incorrect item? Please contact us within 30 days of delivery.
收到瑕疵品、損壞品或錯誤商品？請於收貨後 30 天內聯絡我們。
- Send us your order number, photos, or an unboxing video. ／ 請提供訂單編號、商品照片或開笱影片。
- We cover return shipping for defective or incorrect items. ／ 瑕疵品或錯誤商品由我們承擔運費。
- We will offer a replacement or full refund. ／ 我們將提供換貨或全額退款。
Shipping Loss or Delay／運輸遺失或延誤
If your package is confirmed lost or significantly delayed by the carrier, we will offer a replacement or full refund.
若包裹經物流確認遺失或因物流因素造成明顯延誤，我們將提供換貨或全額退款。
📧 Contact us: collab@simplelifetw.shop
This guarantee applies to logistics issues and product defects. Personal-preference returns are handled under our 30-Day Return Policy above. ／此保證適用於物流問題與商品瑕疵情況。個人喜好退貨請參考上述 30 天退貨政策。