退款政策

退貨與退款政策

【30天退貨政策】

自收貨起 30 天內，未使用、未拆封且保留完整原包裝與標籤的商品，均可申請退貨。退貨商品須包含首飾盒、拋光布及感謝卡等全套配件，缺少配件恕不受理。

• 退貨運費由買家承擔。
• 退款於收到退貨後 3–5 個工作天處理。
• 款項於 10 個工作天內退回原付款方式。

申請方式：請來信 collab@simplelifetw.shop，提供訂單編號與退貨原因。（歐盟客戶亦可從訂單頁面直接申請）

退貨地址：台灣高雄市三民區力行路163號

【瑕疵品處理】

若收到瑕疵品、損壞品或錯誤商品，請於收貨後 30 天內聯繫我們。

• 請提供訂單編號、商品照片或開箱影片。
• 退貨運費由本店承擔。
• 提供換貨或全額退款。

📧 collab@simplelifetw.shop

【不適用退貨商品】

以下商品恕不接受退貨：
• 客製化商品
• 已拆封或使用過的商品
• 特價／出清商品（不含一般折扣碼訂單）
• 禮品卡
• 已佩戴、已接觸水或香水的商品

【歐盟客戶 — 撤回權】
歐盟客戶依歐盟消費者保護法，享有自收到最後一件商品起 14 天內無條件退貨的權利，無需提供理由。
• 申請方式：登入顧客帳號 → 訂單頁面申請退貨
• 退貨運費：由買家承擔
• 退款時間：收到退貨後 3–5 個工作天處理，10 個工作天內退回原付款方式
• 退貨地址：台灣高雄市三民區力行路163號
• 國際退貨之運費及退回途中產生的關稅，均由買家自行負擔。

【換貨政策】

目前暫不提供直接換貨。如需更換，請先申請退貨，再重新下單。

Return & Refund Policy

30-Day Return Policy

Unused, unopened items in original condition with all tags and packaging may be returned within 30 days of delivery. Returns must include the jewelry box, polishing cloth, and thank-you card. Returns missing any accessories will not be accepted.

• Buyer is responsible for return shipping costs.
• Refunds are processed within 3–5 business days of receiving the return.
• Refund issued to the original payment method within 10 business days.

To request a return: email collab@simplelifetw.shop with your order number and reason for return. (EU customers may also submit a return request directly from the Orders page in your account.)

Return Address: 163 Lixing Road, Sanmin District, Kaohsiung City, Taiwan

Quality Issues

For defective, damaged, or incorrect items, please contact us within 30 days of delivery.

• Include your order number, photos, or an unboxing video.
• We cover return shipping costs.
• We will offer a replacement or full refund.

📧 collab@simplelifetw.shop

Non-Returnable Items

The following items cannot be returned:
• Customized or personalized items
• Opened or used items
• Sale or clearance items (excluding orders using discount codes)
• Gift cards
• Items that have been worn, or exposed to water or perfume

EU Customers — Right of Withdrawal
EU customers have the right to withdraw within 14 days of receiving the last item, without providing a reason, under EU consumer protection law.
• How to request: Log in to your customer account → go to Orders to submit a return request
• Return shipping: Buyer is responsible for return shipping costs
• Refund timeline: Processed within 3–5 business days of receiving the return; refunded within 10 business days
• Return address: 163 Lixing Road, Sanmin District, Kaohsiung City, Taiwan
• International return shipping costs and any applicable customs duties are the buyer's responsibility.

Exchanges

We do not offer direct exchanges. Please return the original item first and place a new order after the return is approved.